Resolved -
The remediation applied to the NetDocuments Canadian Service has proven reliable, and users have been experiencing consistent performance at expected levels. This issue is no considered resolved.
If you are still experiencing difficulties, and wish to log a Support Case, please contact Support via the portal.
Monitoring -
Remediation is complete on the NetDocuments Canadian Service, and users should now be experiencing consistent performance at expected levels. We will monitor the remediation for 30 minutes and, if no further degradation is witnessed, we will resolve this incident.
If you are still experiencing difficulties, and wish to log a Support Case, please contact Support via the portal.
Update -
NetDocuments is continuing to remediate the issue impacting some customers on the Canadian Service. The platform is currently stable and performant, though full remediation is not yet complete.
In order to continue remediation, we will be executing tasks that may result in some brief, intermittent Service interruptions between 8:45pm EST and 10:45pm EST. We will follow up with a message when that work is completed.
If you are experiencing difficulties, and wish to log a Support Case, please contact Support via the portal.
Update -
NetDocuments is continuing to remediate the issue impacting some customers on the Canadian Service. The platform is currently stable and performant, though full remediation is not yet complete.
We will provide another update within the next hour, or as soon as new information becomes available.
If you are experiencing difficulties, and wish to log a Support Case, please contact Support via the portal.
Update -
NetDocuments is continuing to remediate the issue impacting some customers on the Canadian Service. While we are working, platform response time has improved, but some users may still be experiencing slowness when logging in or navigating the Service.
We anticipate providing another update within the next hour, or as soon as new information becomes available.
If you are experiencing difficulties, and wish to log a Support Case, please contact Support via the portal.
Update -
NetDocuments is continuing to remediate the issue impacting some customers on the Canadian Service. Overall response times are continuing to improve, intermittently, but some users may still be experiencing slowness when logging in or navigating the Service.
We anticipate providing another update within the next hour, or as soon as new information becomes available.
If you are experiencing difficulties, and wish to log a Support Case, please contact Support via the portal.
Update -
NetDocuments has identified the issue in the Canadian Service that is affecting some customers. We have confirmed there are improvements in response times, but some users may still be experiencing slowness when logging in or navigating the Service.
Remediation actions are progressing further on the issue, and we anticipate providing another update within the next hour.
If you are experiencing difficulties, please contact Support via the portal to log your Support case.
Identified -
NetDocuments has identified the issue in the Canadian Service that is affecting some customers. We have confirmed there are improvements in response times but some users may still be experiencing slowness when logging in or navigating the Service.
We are continuing action to fully remediate the issue, and we anticipate providing another update within the next hour.
If you are experiencing difficulties, please contact Support via the portal to log your Support case.
Update -
NetDocuments is continuing to investigate a latency issue in the Canadian Service that is affecting some customers. Customers may experience slowness when logging in or navigating the Service.
Progress has been made on identifying the cause and we anticipate providing another update within the next 30 minutes.
If you are experiencing difficulties, please contact Support via the portal to log your Support case.
Update -
NetDocuments is continuing to investigate a latency issue in the Canadian Service that is affecting some customers. Customers may experience slowness when logging in or navigating the Service.
Progress has been made on identifying the cause and we anticipate providing another update in the next 30 minutes.
If you are experiencing difficulties, please contact Support via the portal to log your Support case. https://support.netdocuments.com/
Jan 15, 14:26 EST
Update -
NetDocuments is continuing to investigate a potential latency issue in the Canadian Service that could be affecting some customers. Customers may experience slowness when logging in or navigating the Service.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulties, please contact Support via the portal to log your Support case.
Investigating -
NetDocuments is investigating a potential latency issue in the Canadian Service that could be affecting some customers. We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulties, please contact Support via the portal to log your Support case.