Slow Response Times

Incident Report for NetDocuments CA

Resolved

The disruption to the Service in the Canada region has been confirmed as resolved. Users should once again experience expected performance from the platform.

If you continue to experience difficulties, please contact Support via the portal: https://support.netdocuments.com/

Posted Dec 13, 2024 - 16:05 EST

Monitoring

We have applied remediation to the Service disruption in the Canada region. Users should once again experience performance as expected.

If you continue to experience performance issues, please reach out to our Support team via the portal: https://support.netdocuments.com/

Posted Dec 13, 2024 - 15:52 EST

Identified

We have identified the issue with performance in the Canada Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Dec 13, 2024 - 15:34 EST

This incident affected: Platform.